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Return Policy

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as food and flowers cannot be returned. We also do not accept products that have been personalized. All items must be returned unused, and in their original condition.

Additional non-returnable items:
Gift cards

To complete your return, an RMA (Return Merchandise Authorization) is required. Please email us through contact tab to request RMA # and instructions for return. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@amesandoates.com.

Shipping

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.